The small print, written kindly
Delivery & returns
Free delivery over S$60, a 30-day change-of-heart window, and a one-year warranty on everything. Here is exactly how each one works.
Delivery
Free island-wide delivery on orders above S$60 — no code needed; it applies itself at checkout.
Below S$60, Standard Delivery is S$4.90 and arrives in 2–4 working days.
In a hurry? Express Delivery is S$9.90 and arrives the next working day for orders placed before 2pm.
Every order is picked and wrapped at our Singapore warehouse — gift boxes and wrapping paper travel flat and protected.
30-day money-back guarantee
If a piece isn't right for you, you have 30 days from delivery to change your mind.
Bring it — unused, in its original packaging, with proof of purchase — to our store or warehouse, and we'll refund you in full to your original payment method.
Prefer not to travel? Reply to your order confirmation email and we'll arrange it.
For hygiene, opened silicone feeding pieces can only be returned if faulty — which brings us to ReiCare.
ReiCare 365 — our one-year warranty
Every Little Rei purchase is covered for 365 days against manufacturing flaws — seams that give, prints that fail in the wash, suction that stops sucking.
It applies from your date of purchase, on our website and at authorised physical stores.
To make a claim: reply to your order email with a photo of the issue and your order number. We'll replace the piece or refund it — usually within two working days of hearing from you.
Ordinary wear, altered items and battle scars from well-loved toys aren't covered — though we've been known to be generous.
Questions
Anything unclear, reply to any of our emails or write to us via the contact page — a human answers, usually the same day.
Ready when you are — shop the collection or reach out to us.